Last Updated: August 4, 2023
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Our guidelines were developed to help make every experience feel safe, respectful, and positive. They apply to everyone who uses ChoreSnap’s platform (“ChoreSnap Marketplace Platform”), including but not limited to seekers, snappers, merchants, and businesses. It also includes interactions you may have with ChoreSnap employees and contractors, through online support systems, or over the phone.  And, in some instances, our guidelines apply to conduct outside the ChoreSnap Marketplace Platform that we become aware of, including but not limited to information from other platforms, when such conduct may threaten the safety of the ChoreSnap Marketplace Platform.

Thank you for joining us in supporting and safeguarding a welcoming environment.

The guidelines below help explain some of the specific kinds of positive community engagement on the ChoreSnap Marketplace Platform, as well as the behaviors or circumstances that may cause you to lose access to the ChoreSnap Marketplace Platform. There will always be unforeseen events that may ultimately lead to your losing access to using the ChoreSnap Marketplace Platform and services, but the following guidelines—which we’ll update regularly—provide the basis for behavior we expect from all in the ChoreSnap community. Not following any one of our guidelines can constitute a material breach or violation of the terms of your agreement with ChoreSnap and may result in the loss of access to part or all of the ChoreSnap Marketplace Platform.

We update our guidelines regularly to address relevant behavior and risks. Our goal is to ensure that everybody in the ChoreSnap community always feels safe and welcome.

Please take a moment to read them.

Guidelines for all of us

Everyone who signs up for an ChoreSnap account is required to follow ChoreSnap’s Community Guidelines. They reflect the following 3 pillars and the standards in each of these sections.

Treat everyone with respect

Our community is remarkably diverse and, chances are, you may meet people who may look different from you, think differently than you, or come from different backgrounds. The guidelines in this section help to foster positive interactions during every experience.

Help keep one another safe

We’re hard at work every day to help create safer experiences for everyone. Your safety drives us. That’s why these standards were written. In addition to these general ChoreSnap Community Guidelines.

Follow the law

We’re committed to following all applicable laws and earning your trust, and we expect everyone who uses the ChoreSnap Marketplace Platform to do their part and adhere to relevant laws and regulations.

Your feedback matters

If something happens, whether it’s good or bad, we make it easy for you to tell us directly in the app or by contacting the ChoreSnap Support team. Our team is continually improving our standards and policies, and your feedback is important so that we can take appropriate action to keep our standards relevant as our technology evolves.

Treat everyone with respect

Treat everyone in the ChoreSnap community as you would like to be treated yourself: with respect. The actions you take while using the ChoreSnap Marketplace Platform can have a big impact on the safety and comfort of others. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently toward other people when using the ChoreSnap Marketplace Platform and interacting with others in the ChoreSnap community—just as you would in any public place. 

ChoreSnap is an anti-racist company. We are committed to creating a safe and welcoming space for everyone, regardless of background. Remember that when you interact with others in the ChoreSnap community, you may meet people who may look different from you, think differently than you, or come from different backgrounds. Please respect those differences. Discrimination based on race or any other characteristic protected by law will not be tolerated on the ChoreSnap Marketplace Platform and can result in loss of access to the apps. Additionally, if you witness discrimination taking place, you can report the situation to ChoreSnap and we will address any report in accordance with our policies. 

We believe that everyone should feel supported and welcomed when interacting with others in the ChoreSnap community. That’s why we’ve created standards and policies on physical contact, sexual assault and misconduct, threatening and rude behavior, post-chore contact, discrimination, and property damage.

Respect isn’t always tied to what you say; it is also about how you act. For example, always try to be on time for your chore. It’s also common courtesy not to shout, swear, or slam doors. And by tidying up after yourself—whether it’s taking your trash home or cleaning up a spilled drink—you’ll help ensure that everyone has a experience.

Physical contact

No one on the ChoreSnap Marketplace Platform should be touched without their consent, period. Don’t touch strangers or anyone you just met while using the ChoreSnap Marketplace Platform. Limited exceptions are permitted for people needing or requesting physical assistance. Hurting or intending to hurt anyone is never allowed.

Sexual assault and misconduct

We all value our personal space and privacy. It’s OK to chat with other people while remaining respectful. But please don’t comment on someone’s appearance or ask whether they are single. Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.

Personal space and privacy should be respected. The following list provides examples of inappropriate conduct but is not exhaustive.

Do not ask personal questions (for example, about relationship status or sexual orientation)

Do not comment on appearance (for example, derogatory or “complimentary” comments)

Do not make explicit comments or gestures (for example, slurs, or graphic or suggestive messages)

Do not flirt (for example, nonverbal, suggestive flirting, or being too physically close)

Do not display indecent material (for example, sexually suggestive objects or pictures)

ChoreSnap has a no-sex rule regardless of whether you know the person or they give you their consent

Threatening and rude behavior

Aggressive, confrontational, or harassing behavior is not allowed. Don’t use language, make gestures, or take actions that could be disrespectful, discriminatory, threatening, or inappropriate. The following list provides examples of threatening or rude behavior but is not exhaustive.

Do not share graphic images or other harmful content (such as those that are sexually explicit or depict violence) with others in the ChoreSnap community; this includes unsolicited sharing of such images through ChoreSnap’s online support systems or in connection with an ChoreSnap Marketplace Platform experience

Stay away from personal topics that can potentially be divisive, like religion and political beliefs

Do not make verbal or physical threats of violence toward anybody

Do not use derogatory or discriminatory language, such as racist or prejudiced comments or slurs, for any reason

If you are the recipient of or witness to any threatening or rude behavior, you can report the situation to ChoreSnap and we will address any report in accordance with our policies.

Post-chore contact

Contact should end when the fulfillment of the chore/service request is complete, unless it’s to return a lost item. Unwanted contact can be seen as harassment and includes, for example, texting, calling, social media contact, visiting, or trying to visit someone in person after a chore/service has been completed. Do not share any unnecessary contact information.

Discrimination

You should always feel safe and welcome. That’s why we don’t tolerate racist or discriminatory conduct and behavior, including toward the ChoreSnap Support team. We encourage you to engage in all interactions with empathy, inclusivity, and intent to provide an anti-racist, anti-discriminatory space for everyone. Do not discriminate against someone or engage in a disparaging manner toward someone based on traits such as their race, ethnicity, skin color, age, disability, gender identity, marital status, pregnancy, national origin, religion, sex, sexual orientation, language, geographical location, or any other characteristic protected under relevant law.

The following list provides examples of discriminatory behavior but is not exhaustive.

Do not refuse to provide services based on characteristics like a person’s race, ethnicity, skin color, age, disability, gender identity, marital status, national origin, religion, sex, sexual orientation, language, geographical location, or any other characteristic protected under relevant law.

Do not rate another user based on these traits.

Do not discriminate on the basis of a user’s location. Intentionally refusing or canceling requests, or using features on the ChoreSnap Marketplace Platform to avoid receiving delivery requests, solely for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located in that area, is not allowed.

Do not use discriminatory language, make discriminatory remarks, vilify, or ask questions about sensitive topics regarding national origin, race, ethnicity, or any other trait previously mentioned. Making racial comments or using slurs is never allowed.

Call 911 for immediate assistance if you feel like your safety is in danger. ChoreSnap takes reports of discriminatory behavior very seriously. Any users found to have engaged in discriminatory behavior or used discriminatory language may lose access to the ChoreSnap Marketplace Platform.

Property damage

Damaging property is never allowed. Some examples include breaking or vandalizing a phone or tablet, intentionally spilling food or drink, smoking, damaging a user’s premises. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.

Help keep one another safe

Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age, and more.

Account sharing

Account sharing is not allowed. To use the ChoreSnap Marketplace Platform, you need to register and maintain an active account. Don’t let another person use your account, and never share your personal information used in connection with your account, including but not limited to username, password, or photos of yourself, with anyone else to access the ChoreSnap Marketplace Platform. 

People under the age of 18

You must be 18 years or older to have an ChoreSnap account. These age limitations apply unless our local guidelines, terms, or other policies say otherwise.

Users information

For an easy fulfillment of the chores, the ChoreSnap Marketplace Platform gives seekers users identifying information about snappers and their vehicles (if applicable), including their license plate number, vehicle make and model, profile picture, and name.

Public emergencies

ChoreSnap may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies, and public crisis situations.

For example, if ChoreSnap receives notice from a public health authority that someone using the ChoreSnap Marketplace Platform may present a potential for public harm, we may temporarily block the individual’s access until it is reasonably safe to allow the individual to resume using the ChoreSnap Marketplace Platform. Similarly, we may prevent individuals in an entire city or region from using part or all of the ChoreSnap Marketplace Platform or impose other requirements to comply with guidance from authorities during a time of public health emergency, natural disaster, or other public crisis situation, or when the continued availability of the ChoreSnap Marketplace Platform might present a danger.

Additional Guidelines for Snappers

In addition to following all of ChoreSnap’s Community Guidelines, users of the ChoreSnap Platform must follow the standards below that apply to snappers’ services.

Snappers are expected to meet all relevant licensing requirements and all laws and regulations plus industry best practices and ChoreSnap policies. Snappers must maintain valid licenses and/or permits where required by law.

Snappers are expected to exercise good judgment and behavior around seekers and make them feel welcome, just as they would with their in-person customers. Discriminatory remarks or behavior by any user of the ChoreSnap Marketplace Platform is not tolerated.

It’s important for snappers to treat seeker users with respect.

Snappers should be careful to fulfill the seekers’ requested chores. When an ChoreSnap seeker user does not receive the expected service or receives wrong items, it can lead to a poor experience.

Long delays before order acceptance, and high cancellation rates also create a negative experience for ChoreSnap seeker users.

If these metrics, or others, are significantly worse than the average for a snapper’s city, they may negatively impact other parties’ experiences with the ChoreSnap platform, so a snapper metrics should be at least average for its city. If a snapper metrics are below the minimum standard, we will let them know.

Follow the law

We have standards based on applicable laws and regulations that everyone must follow. For example, using the ChoreSnap Marketplace Platform to commit any crime—such as transporting drugs, money laundering, committing drug or human trafficking, or sexually exploiting children—or to violate any other law is strictly prohibited.

Follow all laws

Everyone is responsible for knowing and obeying all applicable laws at all times when using the ChoreSnap Marketplace Platform.

All relevant licenses, permits, and any other legal documents required of snappers must be kept up to date. 

Drugs and alcohol

Drug use and open containers of alcohol are never allowed while using the ChoreSnap Marketplace Platform.

If you’re a snapper, you cannot fulfill a chore while intoxicated. The law prohibits driving or biking while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle or bicycle. If you encounter a snapper who is too drunk or rowdy, you have the right to decline the trip for your own safety.

If you’re a seeker and you have reason to believe your snapper may be under the influence of drugs or alcohol, ask the snapper to end the chore immediately. Please report your experience to ChoreSnap.

Firearms ban

Seekers and their guests, as well as snappers and their personnel, are prohibited from carrying firearms while using the ChoreSnap Marketplace Platform.

Fraud

Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else’s identity, for example when signing in or undergoing a security check, isn’t allowed. It is important to provide accurate information when reporting incidents, creating and accessing your ChoreSnap accounts, disputing charges or fees, and requesting credits. Only request fees or refunds that you’re entitled to, and use offers and promotions only as intended. Don’t knowingly complete invalid transactions.

Other unacceptable activities

Never use ChoreSnap’s trademark or intellectual property without permission.

Your feedback matters

If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continually improving our standards, and your feedback is important to keep our standards relevant as our technology evolves. Please rate your experience at the end of each trip or delivery. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability helps create a respectful, safe environment. And if something happens and you want to report it, you can contact our Support team can follow up. In case of an emergency or if you find yourself in immediate danger, alert your local authorities or emergency services before notifying ChoreSnap.

Ratings

Snappers and seekers users can give and receive ratings, as well as give feedback on how the performance of the chore went. This feedback system improves accountability and helps create a respectful, safe, and transparent environment for everyone. 

There is a minimum average rating in each city. This is because there may be cultural differences in the way people in different cities rate each other. Snappers and seekers users that don’t meet the minimum average rating for their city may lose access to all or part of the ChoreSnap Marketplace Platform. If your rating is approaching this limit, we will let you know and may share information that may help you improve your rating.

If you’re looking to keep your average rating high, it’s helpful to be courteous and respectful to all people while using the ChoreSnap Marketplace Platform and interacting with others in the ChoreSnap community. Contacting Support will not lead to an individual rating being removed. We know that sometimes a chore or delivery doesn’t go well—that’s why your rating is an average rating.

Chore/Service acceptance

If you’re a snapper and you don’t want to accept chore requests, you can just go offline or log off. This helps keep the system running smoothly for everyone.

For snappers, if you consistently decline consecutive order requests, our technology may assume you do not want to accept more orders or have forgotten to log out, and you may be temporarily logged out. However, you are free to log back in whenever you wish to begin confirming availability for orders again. Intentionally refusing or canceling requests, or using features on the ChoreSnap Marketplace Platform to avoid receiving requests, due to someone’s protected characteristics or for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located in that area, is not allowed.

How ChoreSnap enforces our guidelines

Losing access to the ChoreSnap Marketplace Platform may be disruptive to your life or to your business. That’s why we believe it is important to have clear standards that explain the circumstances in which you may lose access to the ChoreSnap Marketplace Platform. If you violate any terms of your contractual agreement with ChoreSnap, or any applicable terms or policies, including any one of these Community Guidelines or any additional policies and standards that are communicated by ChoreSnap to you from time to time, you can lose access to all or part of the ChoreSnap Marketplace Platform. If you believe an error caused you to lose access to your account, you may contact the ChoreSnap Support team.

ChoreSnap receives feedback through a variety of channels, reviews reports submitted to our Support team that may violate our Community Guidelines, and may investigate through a specialized team. If we are made aware of potentially problematic behavior, we may contact you so we can look into it. We may, at our sole discretion, put a hold on your account or turn your account inactive until our review is complete.

Not following any one of our guidelines may result in the loss of access to all or part of the ChoreSnap Marketplace Platform. This can include reported violations of our Community Guidelines and certain actions you may take outside of the ChoreSnap Marketplace Platform, including but not limited to information from other platforms, if we determine that those actions threaten the safety of the ChoreSnap community, our employees, and contractors, or cause harm to ChoreSnap’s brand, reputation, or business. And if the issues raised are serious or a repeat report, or you refuse to cooperate, you may lose access to the ChoreSnap Marketplace Platform. Any behavior involving discrimination, violence, sexual misconduct, harassment, fraud, or deceptive, illegal, or unsafe activity, while using the ChoreSnap Marketplace Platform can result in the immediate loss of access to the ChoreSnap Marketplace Platform. Additionally, when law enforcement is involved, we will cooperate with their investigation in accordance with our Guidelines for Law Enforcement Authorities for the US, found here, and for outside the US, found here.

Lastly, all snappers wanting to use the ChoreSnap Marketplace Platform undergo a screening process, including motor vehicle record and criminal background checks. A snapper will lose access to their ChoreSnap account(s) if a motor vehicle record check, criminal background check, or other check uncovers a violation of ChoreSnap’s Community Guidelines or other criteria required by local regulators.

*Note: snappers are not agents (actual, ostensible, or otherwise) or employees of ChoreSnap. Snappers do not act pursuant to any authority (actual, apparent, or otherwise). They are independent third-party providers.